FleetNet Services
FleetNet America provides maintenance management by managing vendors and the maintenance process through specific customer requirement in the following services:
Fleet Management
TMcare is a transparent program that is an alternative to contract maintenance, full service lease and peg programs that manages all types of commercial vehicles, material handling and industrial equipment. FleetNet provides all elements of a fleet equipment maintenance program including the establishment and oversight of preventive maintenance programs. The purpose of TMcare is to manage vendors and the maintenance process, ensuring sound maintenance programs at every location nationwide, as well as OSHA rules and regulations and company compliance. FleetNet's management of the vendors and maintenance process allows management to see "where the money is going." Each invoice is audited for accuracy and compliance. The TMcare program allows consolidated billing, interfacing with the customer's cost tracking system as well as dollar level thresholds for estimates and approvals. TMcare is designed to be completely customizable by the customer to meet their specific requirements even if those requirements don’t necessitate the full utilization of all available service offerings within TMcare.
More Information on Preventative Fleet Maintenance | More information on Material Handling Maintenance Management | More information on System Solution
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Emergency Roadside Assistance
FleetNet America is North America's largest independent road breakdown management company covering the full spectrum of emergency breakdown events including: mechanical, tires, and towing. Our goal is to get your vehicle back on the road, communicate all events, and eliminate downtime and worry. We have internally developed computer systems that coordinators use to locate and dispatch the most qualified vendor. Our dedicated follow-up coordinators use these automatic system control functions to alert them of required outbound service calls that need to be made to the vendors to obtain up-to-date status reports. This group constantly monitors the status of each event with the vendor recording notes, etc. Once the event is updated with a work complete status, the system then notifies the customer via email with completion times and details – not to mention making all such data available via the web under a secured login environment. The process is supported by a technically advanced phone system which records all calls (inbound and outbound). Our call center handles over 2 million calls per year. This Cisco VOIP phone system also allows the shift supervisor to monitor how many coordinators are available to receive inbound calls and how many calls are on hold and hold times with all focused on proper phone management down to the individual user level.
With customer specific requirement and specialized solutions, FleetNet’s flexibility has major advantages for the customers. We proactively manage fleet maintenance and reduce maintenance costs by monitoring ECM fault codes, using VMRS coding & costing, utilize national tire accounts, identify available warranties and minimize downtime.
Towing & Recovery
The Towing and Recovery program provides FleetNet customers with access to the largest nationwide medium and heavy duty towing network available. Of the over 3,000 towers in our database, half of these towers (called our "Select" towers) handle around 80% of the tows. We have negotiated vendor rates and insurance certificates with these "Select" towers. We are setup across the country for all your towing needs including our Transport and Tow quote where you can get three quotes on moving your equipment on a non-emergency basis. FleetNet Select Towing & Recovery program addresses Non-Consensual Towing and Incident Management as well as Accident Recovery, Load Swap and more.
More information for Select Towing & Recovery | More information for Transport Tow & Quote
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