2007 News and Press Releases
(Cherryville, North Carolina, October 9, 2007) FleetNet America’s Senior Director of Vendor Relations, James Williams, attended the following towing events in September: The International Towing & Recovery Hall of Fame induction; Towing Advisory Group Meeting; TRAA Board Meeting; Inaugural National Highway Traffic Incident Management Conference - Canada; Tow Show in Canada, and Time Task Force Conference - 2007.
The first event held in Chattanooga, TN on September 14, 2007 was The International Towing & Recovery Hall of Fame Museum. The Hall of Fame Class 2007 Induction Ceremony and Banquet included seven members of the towing community who were inducted into the Hall of Fame including one member from Canada. Three members have a connection to FleetNet; Harriet Cooley, Executive Director of TRAA; Pat Herring, Herring Motors, a Select vendor; and Joseph Pedigo, member of the Towing Advisory Group. This class brings the total number of members inducted into the Hall of Fame to 245.
The second event, Towing Advisory Group meeting, included a 4 topic discussion of Incident Management Practices. The 4- topics included: Consent vs. Non-consent towing; Incident Management Practices and Programs; and Insurance Issues. The next meeting is scheduled for November 7, 2007 in College Park, GA at the Georgia Motor Trucking Association (GMTA), 25th Annual Georgia Fleet Expo. This meeting will include Old Dominion Freight Line, Southeastern Freight Line, 4- members of the TRAA, Towing Advisory Committee and FleetNet America.
The third event was the TRAA Board Meeting. The meeting was called to order with the invocation, pledge to the flag, antitrust statement, mission statement and president Sam Brewer made his opening remarks. Harriett Cooley requested approval of last meeting’s minutes; the treasurer (FleetNet select vendor with multiple locations throughout the US) Tom Tedford gave his report. The following items were discussed:
- National Certification of Towers
- Peter O’Connell, Attorney, for the TRAA reported on Legal and Legislative issues
- FMSCA review of Federal and State Laws
- I-95 Corridor Coalition Scanning Tour
- AAA case in New York City, NY
- New Jersey / Albany, NY - Passed bills directed at so-called predatory towers who engage in private property towing.
- Auto Club involvement at the legislative level to support towers issues
The Inaugural National Highway Traffic Incident Management Conference held in Toronto, Canada September 19, 2007 centered on the agreement for the following to work together: Provincial Towers of Ontario; Ontario Recovery Group; and Towing and Recovery Alliance of Canada.
The second Canadian event, The 10th Annual Tow Show Trade Show and Training seminars - Provincial Towers Association (Ontario) was September 20-23, 2007
The Time Task Force Conference - 2007 held in Lake Lanier Island, GA on September 24-25, 2007 covered the topics listed below.
- Quick Clearance / Incident Management Workshop
- Fire / Rescue
- Innovative Congestion Mitigation
- 511 - Introduction of the new Georgia traveler information system
- Team Building Exercise
- View exhibit and first responder vehicles
- Traffic Incident Management issues and activities of North Carolina, Wisconsin, Tennessee and Atlanta
- 3D Interactive Transportation Management & First Responder Training
- Developing Traffic Incident Management Protocols for Fire First Responders
- NTIMC - National Unified Goal - NUG - The National Unified Goal is a National Traffic Incident Management Coalition comprised of 20- national organizations to develop common polices to address common goals. The TRAA is involved with this group.
- This conference also reviewed the TRIP (Towing and Recovery Incentive Program) set to start in Metro Atlanta in December 2007.
FleetNet America’s involvement in Incident Management and Towing is a belief that collectively the Fleet and Towing communities can address the very serious issues that they have in common. We value our Fleet customers and Vendor relationships and want to be an information resource for them.
FleetNet’s Towing Advisory Group is comprised of members from the Fleet and Towing communities. The scope is to develop and design methodology recommendations from the group that ultimately allow unilaterally accepted guidelines and towing procedural standards. The objective is for the members to meet regularly to discuss resolutions to occurring issues that drive dis-satisfaction and negatively affect the fleet and towing communities.
Press Release - (Cherryville, North Carolina, September 13, 2007) - FleetNet America, Inc. announces the handling of its one millionth roadside event Thursday, September 13, 2007. With this announcement, FleetNet America, Inc would like to thank the loyal customers and vendors that made this event possible. With over 145,000 events handled in 2006 and over 210,000 events expected by the end of 2007, it will not be long before another milestone is reached.
FleetNet America, Inc. is a third-party vehicle maintenance company that coordinates scheduled and nonscheduled service to truck fleets, owner-operators, original equipment truck manufacturers and after-market equipment providers. FleetNet receives nationwide service calls regarding on-the-road breakdowns at its 24-hour-a-day, 365-day-a-year call center in Cherryville, North Carolina. FleetNet’s call coordinators, who average more than 20 years of truck maintenance and repair experience, utilize a network of over 60,000 truck repair vendors to assist in providing vehicle repair and emergency road service throughout the continental United States and Canada.
Press Release - (Cherryville, North Carolina, September 10, 2007) FleetNet America, Inc announces the recent hiring of David Rainville to the position of Database Analyst in their Software Development Group.
Mr. Rainville comes to FleetNet America with over 20 years experience in database development. Prior to joining FleetNet America, Inc, Mr. Rainville worked as a Programmer/Analyst with Gates Corporation for 18 years in their Micro-V ® Belt Division, where he led in the implementation of distributed databases and Shop Floor Tracking applications.
David has a Bachelor of Science degree from the State University College of New York at Fredonia.
FleetNet is a third-party vehicle maintenance company that coordinates scheduled and nonscheduled service to truck fleets, owner-operators, original equipment truck manufacturers and after-market equipment providers. FleetNet receives nationwide service calls regarding on-the-road breakdowns at its 24- hour-a-day, 365-day-a-year call center in Cherryville, NC. FleetNet's call coordinators, who average more than 20 years of truck maintenance and repair experience, utilize a network of over 60,000 truck repair vendors to assist in providing vehicle repair and emergency road service throughout the continental United States and Canada.
Everyone has a towing horror story. Here's what the good guys are doing to take some of the sting out the experience.
The phone call reporting an accident or a broken-down truck inevitably leads fleet managers to ask if they will have to get the rig towed. That's when the blood pressure really starts to spike. Practically everyone in the business has a horror story about a towing job gone awry.You won't get those stories here, though. This is about what the good guys are doing to construct a system that will give all the players – carrier, towing company, police and other emergency responders, and insurance companies – a chance to get their work done quickly, safely and at a fair rate.
It's as complex and intractable a problem as trucking has, for a couple of reasons.
First, towing is a local or regional business that is regulated – if it's regulated at all – by local or regional government. This means that there's no national solution. Problems between carriers, towing companies and police have to be solved locally.
Second, communication among...
Read the full Heavy Duty Trucking article.
Press Release - Ameriquest/NationaLease is proud to announce a new partnership with FleetNet America, Inc. beginning today. AmeriQuest and its companies provide the best solution through established services and strategic alliances, offering each customer a unique transportation and/or logistics system. This affords our customers the best solution without restriction of internal product offerings. Ameriquest’s goal is to establish long-term partnerships with continuous cost improvement and productivity enhancements by utilizing state-of-the-art technology in logistics design and transportation analysis, linking locations, vendors and customers through e-commerce. The new partnership with FleetNet America, Inc solidifies this goal is moving forward.
FleetNet America, Inc. is a third-party vehicle maintenance company that coordinates scheduled and un-scheduled service to truck fleets, owner-operators, original equipment truck manufacturers and after-market equipment providers throughout all the United States and Canada. FleetNet services primarily Class 4 through Class 8 segments of the commercial trucking industry, historically concentrating on un-scheduled emergency repair needs. Beginning in late 2005, FleetNet began concentrating on scheduled repair needs with their TMcare program. All aspects of scheduled and unscheduled roadside service failures are handled by FleetNet. These include but are not limited to: Tires, Mechanical and Towing. FleetNet’s services are provided 24 hours-per-day, 365 days-per-year to all segments of the commercial trucking industry, regardless of fleet size.
FleetNet’s call coordinators, who average more than 20 years of truck maintenance and repair experience, utilize a network of over 60,000 truck repair vendors to assist in providing vehicle repair and emergency road service throughout the continental United States and Canada. In addition to providing mechanical and tire service needs of our customers, FleetNet has a targeted service offering called "FleetNet Select Towing & Recovery Program" which addresses Non-Consensual Towing and Incident Management. Using the same Select Towing vendors, FleetNet developed a new program called FleetNet Vehicle Securement which promptly secures a fleet’s abandoned equipment minimizing the risks as well as the cost of undelivered freight and uncontrolled equipment.
FleetNet’s TMcare program provides management of scheduled commercial equipment maintenance for transportation fleets. As a part of this program, FleetNet provides all elements of a fleet equipment maintenance program including the establishment and oversight of preventative maintenance programs and the scheduling and tracking of annual Federal Highway Administration (FHWA) inspections.
Seamless integration with the nation’s leading satellite communications provider for the transportation industry also allows drivers to communicate breakdown needs efficiently and effectively. The partnerships solidified over the years assist companies with the same service and benefits regardless of the size of their fleet. FleetNet’s technology is another major competitive advantage. A few examples include automated email notifications & reporting; interactive secured web environment; interfaces with 3rd party maintenance software, as well as, customer in-house software; alert customization; integrated electronic billing and intuitive reporting & analysis.
FleetNet America Contact:
Ms. Heather C Holt, Director of Marketing
Telephone: (800) 438-8961 Ext. 2544
Ameriquest Contact:
Mike Obrecht
Telephone: (630) 925-7675
Press Release - Press Release (CHERRYVILLE, N.C., July 30, 2007)-- FleetNet America, Inc. announces the recent promotion of Nathan Jaynes to Director of Programming Services. In this new position, Nathan will be managing all web development, software development and customer electronic data services for FleetNet including the management of the existing and future programming staff.
Mr. Jaynes has been with FleetNet America, Inc. since July 2006 and has over 15 years of work experience in Information Technology. Prior to joining FleetNet America, Inc., Mr. Jaynes worked in automotive manufacturing with Gates Corporation’s in their Micro-V ® Belt Division.
Gary Cummings, Executive Vice President & COO states, Nathan has contributed greatly to the success of FleetNet by numerous methods and we look forward to his future involvement as the company grows.
FleetNet is a third-party vehicle maintenance company that coordinates scheduled and nonscheduled service to truck fleets, owner-operators, original equipment truck manufacturers and after-market equipment providers. FleetNet receives nationwide service calls regarding on-the-road breakdowns at its 24- hour-a-day, 365-day-a-year call center in Cherryville, NC. FleetNet's call coordinators, who average more than 20 years of truck maintenance and repair experience, utilize a network of over 60,000 truck repair vendors to assist in providing vehicle repair and emergency road service throughout the continental United States and Canada.
Press Release - (Cherryville, North Carolina, July 24, 2007) - FleetNet America, Inc. announces the recent expansion of its TMcare (Total Maintenance Care) Department. This department, currently celebrating its two year anniversary, has increased its personnel by almost 300% in the last five months. Along with these personnel additions, FleetNet America, Inc. has expanded the services and information available on its Web site (fleetnetamerica.com). With a secure Web login, TMcare customers are able to access information regarding their equipment in a variety of ways including per unit event histories and past and future preventative maintenance schedules. Customized functionality is also available, if needed.
Tom Newby, Director of Field Maintenance at Old Dominion Freight Line, Inc. explains the benefit of TMcare to his company: With our geographic expansion, TMcare has really been an asset to Old Dominion. Because we only have 28 shop locations to support 188 service centers, there are times when our equipment can't make it to an Old Dominion shop location for servicing. Finding and scheduling a reasonable and dependable service vendor can be difficult. FleetNet America’s TMcare solves all of these issues. Plus, we can access information on our fleet from our Old Dominion Road Rescue / FleetNet America, virtual screen.
Shaw Energy Delivery Services’ Manager of Logistics & Warehousing, Dave Owens, states, We had a real mess when we left our previous provider. Many important maintenance details, including when equipment needed required inspections, were not being properly monitored. Since enrolling in the TMcare program, the maintenance on our units is up-to-date with all necessary preventative maintenance and the associated paperwork. FleetNet handles all of our equipment scheduling, tracking and compliance issues. If I need to know something about a unit, it is available immediately on the Web or through a simple phone call.
FleetNet America’s TMcare program provides management of scheduled commercial equipment maintenance. Through TMcare, FleetNet provides all elements of a fleet equipment maintenance program including the establishment and oversight of preventative maintenance programs and the scheduling and tracking of annual Federal Highway Administration (FHWA) inspections.
FleetNet America, Inc. is a third-party vehicle maintenance company that coordinates scheduled and nonscheduled service to truck fleets, owner-operators, original equipment truck manufacturers and after-market equipment providers. FleetNet receives nationwide service calls regarding on-the-road breakdowns at its 24-hour-a-day, 365-day-a-year call center in Cherryville, North Carolina. FleetNet’s call coordinators, who average more than 20 years of truck maintenance and repair experience, utilize a network of over 60,000 truck repair vendors to assist in providing vehicle repair and emergency road service throughout the continental United States and Canada.
Press Release - (Cherryville, North Carolina, July 11, 2007) - FleetNet America, Inc. has expanded its sales department to include inside sales representatives. With this new structure in place, FleetNet America, Inc. has added a new dynamic to more efficiently serve customers with smaller truck fleets. With a dedicated inside sales effort, FleetNet will be able to reach more potential customers with its "Family of Services" offerings.
With these new additions, FleetNet’s sales department now includes five Regional Sales Managers in the strategic locations of Charlotte, North Carolina; Philadelphia, Pennsylvania; Los Angeles, California; Little Rock, Arkansas and Chicago, Illinois as well as two Account Maintenance Representatives and two Inside Sales Representatives. This sales network structure will allow FleetNet to offer its services to prospective customers operating in the busiest transportation lanes in the United States. Plans to add additional field sales personnel are on-going.
FleetNet America, Inc. is a third-party vehicle maintenance company that coordinates scheduled and nonscheduled service to truck fleets, owner-operators, original equipment truck manufacturers and after-market equipment providers. FleetNet receives nationwide service calls regarding on-the-road breakdowns at its 24-hour-a-day, 365-day-a-year call center in Cherryville, North Carolina. FleetNet’s call coordinators, who average more than 20 years of truck maintenance and repair experience, utilize a network of over 60,000 truck repair vendors to assist in providing vehicle repair and emergency road service throughout the continental United States and Canada.
Press Release - (Cherryville, North Carolina, May 25, 2007)-FleetNet America has just installed a new Cisco voice-over-IP telephone system and contact center software. This system introduces features such as enhanced reporting and skills-based routing allowing us to route calls more efficiently while retaining the personal call touch that our customers have been accustomed to. This product will give FleetNet America, Inc the ability to handle more calls while retaining a high quality-of-service.
VoIP refers to a way to carry phone calls over an IP data network, whether on the Internet or an internal network. Most businesses are using IP telephony across their own managed private networks because it allows them to better handle security and service quality. Using our own network, FleetNet America, Inc has more control in ensuring that voice quality is as good as, if not better than, the services we have previously experienced with a traditional phone system. It’s the potential for deploying new business applications that transform communications and build competitive advantage.
FleetNet America, Inc. is a third-party vehicle maintenance company that coordinates scheduled and nonscheduled service to truck fleets, owner-operators, original equipment truck manufacturers and after-market equipment providers. FleetNet receives nationwide service calls regarding on-the-road breakdowns at its 24-hour-a-day, 365-day-a-year call center in Cherryville, North Carolina. FleetNet’s call coordinators, who average more than 20 years of truck maintenance and repair experience, utilize a network of over 60,000 truck repair vendors to assist in providing vehicle repair and emergency road service throughout the continental United States and Canada.
FleetNet America, Inc. is a subsidiary of Arkansas Best Corporation (Nasdaq:ABFS)
Press Release - (Cherryville, North Carolina, May 4, 2007) - FleetNet America, Inc. announces the recent hiring of Stephen Crane as Director of TMcare. Stephen’s responsibilities will include oversight of FleetNet’s preventative maintenance department as well as business development. Stephen has an extensive management background in the trucking industry with over 27 years of experience, 15 of those with Carolina Freight Carriers Corporation. Stephen has a bachelor of science degree in business management from Gardner Webb College.
The FleetNet America TMcare Program provides management of scheduled commercial equipment maintenance for transportation fleets. The program provides all elements of fleet equipment maintenance, including the establishment and oversight of preventative maintenance and the scheduling and tracking of annual Federal Highway Administration inspections.
FleetNet America, Inc. is a third-party vehicle maintenance company that coordinates scheduled and nonscheduled service to truck fleets, owner-operators, original equipment truck manufacturers and after-market equipment providers. FleetNet receives nationwide service calls regarding on-the-road breakdowns at its 24-hour-a-day, 365-day-a-year call center in Cherryville, North Carolina. FleetNet’s call coordinators, who average more than 20 years of truck maintenance and repair experience, utilize a network of over 60,000 truck repair vendors to assist in providing vehicle repair and emergency road service throughout the continental United States and Canada.
FleetNet America, Inc. is a subsidiary of Arkansas Best Corporation (Nasdaq:ABFS)
Press Release - (Cherryville, North Carolina, April 16, 2007) FleetNet America, Inc announces the recent hiring of Carl McMaken as Manager of Credit & Cash Management. He will fill the position being vacated by Richard Connelly who is retiring after many years in credit management, with 7 years as Manager of Credit and Collections with FleetNet and more than 16 years as manager of the credit department of Carolina Freight.
Carl comes to FleetNet with over 30 years experience in credit management, most recently as Corporate Credit Manager with the Delta Faucet Company. He has earned the designation of Certified Credit Executive from the National Association of Credit Management and is a past Chairman of the Indiana Association of Credit Management. Carl has a Bachelor of Arts degree in Business Administration from Ohio Northern University in Ada, Ohio.
FleetNet America, Inc. is a third-party vehicle maintenance company that coordinates scheduled and nonscheduled service to truck fleets, owner-operators, original equipment truck manufacturers and after-market equipment providers. FleetNet receives nationwide service calls regarding on-the-road breakdowns at its 24-hour-a-day, 365-day-a-year call center in Cherryville, North Carolina. FleetNet's call coordinators, who average more than 20 years of truck maintenance and repair experience, utilize a network of over 60,000 truck repair vendors to assist in providing vehicle repair and emergency road service throughout the continental United States and Canada.
FleetNet America, Inc. is a subsidiary of Arkansas Best Corporation (Nasdaq:ABFS)