2005 News and Press Releases
Press Release - (Cherryville, North Carolina, November 28, 2005) - FleetNet America, Inc. announces the recent hiring of Christopher A. Guntharp as Director of Information Technology. In this new position, Mr. Guntharp will be responsible for all network and computer hardware and related infrastructure, including telephony and software development. Mr. Guntharp will coordinate all network and program interactivity with both internal and external information technology partners.
Mr. Guntharp has over 15 years of experience in information technology working for various companies in various capacities. Mr. Guntharp holds a Bachelor of Science degree in industrial management with a focus on information technology from the University of Akron, Ohio.
Mr. Guntharp resides in the Charlotte, NC area with his wife and young son.
Press Release - (Cherryville, North Carolina, October, 2005) - FleetNet America, Inc. announces the recent hiring of Randy Whittaker as Midwest Regional Sales Manager. In this position, Mr. Whittaker will be responsible for serving customers in the Midwestern United States and introducing FleetNet's services to new customers.
Randy resides in Bryant, AR, with his wife Kimberley and two daughters Randi 14 and Rori 9. Mr. Whittaker has over 24 years in the transportation industry. Three years with Ryder/PIE truckline as an operations manager in Little Rock AR and 21 years in sales and management with Treadco Inc. in AR, TX, OK, and Fl. Randy is a native of Witcherville AR, and a graduate of the University of Arkansas and holds a Bachelor of Science in Business Administration.
Press Release - (Cherryville, North Carolina, August 25, 2005) - FleetNet America, Inc. announces the recent hiring of David Higgins as Southeast Regional Sales Manager. In this position, Mr. Higgins will be responsible for serving customers in the southeastern United States and introducing FleetNet's services to new customers.
Mr. Higgins has over 13 years of work experience in the transportation industry. David’s experience includes sales and sales management to fleets of varied classes. These services include over-the-road fuel cards, private label cards, and transaction processing services. He is a native of Charlotte, NC, but his career has included positions in Raleigh, NC and Nashville, TN. He holds a Bachelor of Arts Degree in Business Administration from The University of North Carolina at Charlotte.
David resides in Denver, NC with his wife Leslie and their teenage son John.
Press Release - FleetNet America's secured portion of the website has been upgraded to provide enhanced ability to obtain information of individual and multiple breakdowns. Customers' existing user names and passwords will provide access to these specialized functions.
FNA is continuing to make upgrades and improvements to our website, enabling our customers to obtain desired information. FNA will keep you informed as these enhancements are made available.
By Gaston Gazette Business Editor
CHERRYVILLE - Some people might have trouble envisioning this small town in the northwest corner of Gaston County as a national hub for a company that's known coast to coast. But thanks to FleetNet America Inc., that's just what it is.
"We're the AAA for trucks," was how Oren Summer recently summarized FleetNet America.
He started the operation as Carolina Breakdown Service Inc. in 1993. At the time, it was part of Carolina Freight Carriers, the trucking company that connected this community with the world of commerce in more ways than one. Carolina Freight was sold to Arkansas Best Corp. (Nasdaq: ABFS) in the mid-1990s, which meant closing Carolina Freight's terminal and offices. By that time, Carolina Breakdown had become FleetNet America, and it remained a subsidiary of Arkansas Best.
Currently, about 60 people work at FleetNet America. About half of them are involved in the call center, which operates 24 hours a day, 365 days a year. Summer, their leader, was recently recognized by the trade magazine Commercial Carrier Journal with its 2005 Technology and Maintenance Career Leadership Award. In its 29th year, the award acknowledges a career of dedication to professionalism and excellence in vehicle maintenance management. It recognizes personal and professional integrity, along with the recipient's reputation within the maintenance industry. Pleased as he might be with this, Summer would rather talk about what the company does and how it does it. It all starts when a trucker breaks down somewhere in the continental United States or Canada, somewhere between Alaska and the Florida Keys.
Based on information from the driver, the call center selects one of 60,000 companies that will provide some sort of repair or towing service. Fleet-Net's call coordinators average more than 20 years of truck maintenance and repair experience. Its ability to link with customers through the most modern means available has been a major factor in success, according to Summer. "We tout ourselves as the technology leader in this industry," he said. "We communicate by satellite and electronically by a proprietary system. We have an interface product through which we become connected to our customers' operational systems. "That means in real time we feed their system with the information in terms of what is going on," he added. "The most important part is communication - keeping the customer notified so he can communicate to his customer the status of what's being shipped."
Old Dominion Freight Lines Inc. of Thomasville has en exclusive agreement with Fleet-Net America that links the two with a "virtual screen." On the Old Dominion end, a computer can update information within three minutes regarding any shipment. "We can walk by any time and see what's happening anywhere in the country," said Tom Newby, Old Dominion's director of field maintenance. "To our operations, it's one of the most important things after that truck is dispatched and gone." Before hooking up with FleetNet America, Old Dominion handled all its breakdown calls through two telephones in one small location in Greensboro. With an average of 400 calls a month, its system became "overwhelmed," according to Newby.
"We have guaranteed services, which means if it's not there, it's free," Newby said. "And we don't use satellite tracking, because we're an LTL (less than a full load company). The way we were doing things, a towing company we'd be using only that one time could hold our equipment hostage until it received payment from us. "Now, we know when it's getting fixed and when it's gone," he added. "We've had a lot of savings in the back office, because FleetNet takes care of things like paperwork and the various sorts of checks used to pay invoices." Robert Young, CEO of Arkansas Best, mentioned that all the statistics compiled on customers' trucks can help with preventive maintenance and even what to choose when buying something new.
"Everything's in writing and that tends to make it much more effective," Young said. "A lot of credit goes to Oren Summer on that. Oren's very savvy - he understands the value and he understands the possibilities and he has created some incredibly good technology." But Summer hasn't come this far to start sitting still. "The thing on my plate right now is something that via satellite would connect to the black box that monitors the engine," he said. "We'd know before the driver finds out that something is wrong. It's exciting to be working on something like this. "We've got somebody in training every day here," he added. "We're constantly bringing people into the training department because it's such a vital part of what we do. We have people who have been here two months to 10 years and everything in between."
Press Release - (Cherryville, North Carolina, February 15, 2005) - Oren Summer, President of FleetNet America, Inc. has been named the recipient of Commercial Carrier Journal's 2005 Technology and Maintenance Career Leadership Award. In its 29th year, this award acknowledges a career of dedication to professionalism and excellence in vehicle maintenance management. The Career Leadership Award recognizes personal and professional integrity along with the recipient's reputation within the maintenance industry.
Mr. Summer has worked for FleetNet America and its previous parent company, Carolina Freight Carriers, since 1969. During that time, Mr. Summer has held various positions within the equipment and maintenance area. In 1993, Mr. Summer was named President of Carolina Breakdown Service, Inc. whose name was later changed to FleetNet America, Inc. In 1995, FleetNet America was acquired by Arkansas Best Corporation. Mr. Summer holds a Bachelor of Arts degree in Economics from Lenoir-Rhyne College in Hickory, NC.
(Cherryville, North Carolina, February 15, 2005) - Oren Summer, President of FleetNet America, Inc. has been named the recipient of Commercial Carrier Journal's 2005 Technology and Maintenance Career Leadership Award. In its 29th year, this award acknowledges a career of dedication to professionalism and excellence in vehicle maintenance management. The Career Leadership Award recognizes personal and professional integrity along with the recipient's reputation within the maintenance industry.
Mr. Summer has worked for FleetNet America and its previous parent company, Carolina Freight Carriers, since 1969. During that time, Mr. Summer has held various positions within the equipment and maintenance area. In 1993, Mr. Summer was named President of Carolina Breakdown Service, Inc. whose name was later changed to FleetNet America, Inc. In 1995, FleetNet America was acquired by Arkansas Best Corporation. Mr. Summer holds a Bachelor of Arts degree in Economics from Lenoir-Rhyne College in Hickory, NC.
FleetNet America is expanding its sales department to better service existing and potential customers. In the past 8 months, FleetNet has added three new team members to assist in this role.
Joe Redding joined the company in July 2004 as the Southeast Regional Sales Manager. In this new position, Joe will be actively involved with customers in the southeast region of the United States. Other regional sales managers will be added later this year.
Mr. Redding has over 16 years experience in the Transportation and Logistics industry. Joe's background experience also includes Sales & Marketing/Promotions. He is a past advisory member of the Cummins Dealer Council and current member of the North Carolina Maintenance Council.
Carrie Duty joined the company in September 2004 as a Sales Analyst. In this position, Carrie will be the liaison for the regional sales managers in the field. As well as assisting the RSMs, Ms. Duty will be handling quality control issues for customer accounts and be an intricate part of the inside sales team.
Ms. Duty has over 11 years experience in the administration field. She also earned her Certified Professional Secretary, CPS, certification in November 2003. Previously, Carrie worked for several years as an administrative assistant for a large engineering firm, supporting over 40 engineers and designers.
Heather Holt joined the company in January 2005 as the Inside Sales Manager. In this new position, Heather will coordinate the inside sales effort as well as quality control issues for accounts. Ms. Holt will also be responsible for the development of brochures and programs to market FleetNet to its existing customer base and potential customers.
Ms. Holt has over 10 years experience in the Sales & Advertising/Marketing industry. Heather also worked with another Arkansas Best Corporation subsidiary, ABF Trade Show, before and after the purchase of Carolina Freight Carriers in 1995.
(Cherryville, North Carolina, January 25, 2005) - FleetNet America, Inc. announces the recent hiring of Gary W. Cummings as Vice President - Corporate Services. In this new position, Mr. Cummings will be responsible for computer and data workflow dynamics throughout the FleetNet America organization. Mr. Cummings will oversee all network and program interactivity with both internal and external information technology partners.
Mr. Cummings has over 17 years of work experience in accounting and information technology, the majority of which was in the transportation and logistics industry. For seven years, Mr. Cummings held various positions with Arkansas Best Corporation and two of its subsidiaries. With this new position, Mr. Cummings joins another Arkansas Best Corporation subsidiary. Mr. Cummings holds a bachelor of science in accounting degree from Southern Nazarene University in Bethany, OK.