FleetNet America is changing the direction of fleet maintenance with Flexibility, Transparency, Communication, and Information Accessibility.
Flexibility means offering a full line of solutions allowing customers the ability to customize a program to fit their specific needs with services such as TMcare, System Solution, Roadside, and Select Tow & Recovery. Our TMcare program constantly works with the customer’s management to improve the operational process along with the system process. FleetNet operates under the premise of continuous interaction and feedback from the customer to properly steer the program in the right direction. There are significant quantities of reports that are available via the web or manually produced to answer questions that may arise including questions related to cost of repairs, vendor quality, warranty recoveries, equipment availability, operational effectiveness, PM status, etc. Our IT infrastructure allows us to be very flexible and creative to meet the needs of each customer. Beyond the TMcare flexible solutions and the Roadside emergency services, we offer other specialized services such as the management of unique vendor requirements for on-site repairs, specific vendor insurance requirements and the like. We offer detailed computer integration and development to enhance the customer’s availability to operational data.
Transparency is the way FleetNet does business. One example of this is we pass through vendor invoices to the customer without markup, therefore, passing savings onto the customer. FleetNet’s TMcare program manages the maintenance process allowing customers’ management to see “where the money is going.” Each unit has an electronic history file accessible 24/7 via our secure web environment.
Communication is constant with text messaging, web access, email alerts and more. FleetNet keeps our customers informed on what is happening at each stage of the event. The customer never has to guess what is going on with their equipment. We will facilitate specific requests, enabling a smooth flow of information between systems to enable us to become true partners with our customers. Some customers take advantage of the seamless integration with the nation’s leading satellite communications provider for the transportation industry which allows drivers to communicate breakdown needs efficiently and effectively.
Information accessibility is essential to managing your fleet properly. FleetNet believes providing data including VMRS coding & costing, fault code reporting, and more is key to this process. FleetNet is responsible for the management of over 250,000 events annually enabling us to gather significant data on all types of system and component failures. These failures can be sorted, grouped and layered in many ways, such as by location, customer size and type of operation — long or short haul — and equipment make and model. With this information, customers can prevent future breakdowns by changing their engine parameters and specing their equipment differently. FleetNet provides detail data on events handled only to the customer that initiated those specific events.
The direction of fleet maintenance at FleetNet America is all about giving administrative tools to the customer. TMcare is unit management, Roadside is event management. We provide maintenance management by managing vendor and the maintenance process through specific customer requirements. It is not a one size fits all solution. We manage the vendors to ensure they do what needs to be done and we give tangible recommendations to the customers while making sure the price is fair. FleetNet is the solution for fleet maintenance management services.
